We aim to make the shipping process as smooth and flexible as possible, offering a range of options to suit your needs and budget.

 

 

Shipping Methods

 

 

We use reliable courier services including Parcelforce, DHL, and UPS for all shipments. Multiple shipping options are available at checkout depending on your location and order size.

 

 

Processing & Dispatch Times

 

 

• In-stock items: Dispatched within 3–5 working days.

• Custom orders: Production times vary from 10 working days up to 8 weeks, depending on the complexity of the order.

 

 

 

Tracking

 

 

All shipments include a tracking number, which will be provided once your order has been dispatched.

 

 

Shipping Destinations

 

 

We ship worldwide.

International customers are encouraged to contact our team via WhatsApp for the most accurate shipping rates and delivery timeframes based on their location.

 

 

Shipping Costs

 

 

Shipping fees are calculated based on the size and weight of your order and will be displayed at checkout.

 

 

Delivery Timeframes

 

 

• UK shipping: Typically 2–3 working days after dispatch.

• International shipping: Delivery times vary depending on the destination and shipping method selected.

 

 

 

Local Pickup

 

 

We offer free collection from our store in Birmingham. Please contact us to arrange your pickup time.

 

 

Lost, Delayed, or Damaged Parcels

 

 

If your package is lost, delayed, or arrives damaged, please contact our team immediately via WhatsApp. We’ll investigate the issue and work to find a suitable resolution.

 

 

Customer Support

 

 

For any shipping-related questions or concerns, you can reach us via:

 

• Phone

• Email

• WhatsApp